Update: After emailing Behnke's president , I was ...

Update: After emailing Behnke's president , I was contacted by by the nursery manager, who was appalled at the oversight. She could not find the original order (doesn't Teleflora confirm the order is received by the fulfilling florist? No?) and sent a beautiful arrangement at no charge with a handwritten note of apology to my mom. In the future, I will be happy to call Behnke Nurseries directly rather than go through a middleman. Thank you, Behnke Nurseries.
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I ordered a Thanksgiving centerpiece through Teleflora, who selected Behnke Nurseries to create and deliver it. The order was confirmed by Teleflora on November 4 for November 21 delivery-- I knew, with the holiday, ordering at the last minute might prove a challenge.Behnke never delivered. When I contacted Teleflora, they contacted Behnke Nurseries, and was told that "the system goes down sometimes." Given that my order was confirmed November 4, I find it unbelievable that "the system" was down for three weeks.Apparently Teleflora was not notified "the system" was down, and since they didn't know, there was no way to change the order to a florist actually interesting in completing the sale. I am, of course, letting the recipient know Behnke Nurseries was the failure point. I strongly urge Teleflora to cut ties with them, and I strongly urge Behnke Nurseries to stop pretending to fulfill online orders. As in this case, so often flowers are meant to be a surprise, and it is painful and hurtful to have to ask, "Did you receive the flowers" and be told, no, nothing ever arrived.