Roosler Cole

Review of East Midlands SHA

I had several problems with my water softener. I b...

I had several problems with my water softener. I bought the softener on the advice of a family member, who hasn't had a problem with the product.
I understand that these things can happen so that isn't my main gripe. My review is based on the terrible customer service. The technical advice and servicing department hardly ever seem to answer the phone. I sent my machine to be fixed and didn't hear anything back, phoned up repeatedly to try to get some information, but to no avail. Very frustrating.