Sienna papaleo

Review of Plaza Ford Inc

This is a long post so bear with me here.

This is a long post so bear with me here.

I scheduled an appointment for Monday July 6th, 2020 and when I arrived I was taken care of just fine. My car is a 2014 Ford Focus and it was having problems with clutch shudder. I took it in to get it fixed based on the extended warranty letter I received they were supposed to do just that because of the problems my car was presenting. I drop it off around 9:30 am and then I get a phone call around 3:45, the lady on the phone told me they can t fix it because the clutch shudder wasn t bad enough to require replacement and that I can pick my car up before 6:30.

I arrived to retrieve my vehicle, but before doing so I asked to speak to the manager, so that I could get a full understanding as to why they weren t going to fix my vehicle even though the warranty clearly states if I experienced any shudder in the clutch they were to replace it. Paul Leroy comes around and begins to talk to me like I m a child. Secondly gives me baseless information as to why they won t fix it. They told me my clutch shudder has to measure above 250 before they can be authorized to fix it. I asked to see what mine was and no where on paper or any record could they show me the real number. One of the advisors went to ask a technician and that was the only person who could tell anyone because there wasn t any record of it anywhere saying the exact number it measured. The advisor who goes to ask comes back and tells me it was only 80 out of the 250 it needed to be at. Mind you I asked to see the policy that states it has to be 250 for them to replace or be authorized to replace it and he couldn t provide me with documentation stating that it s a real policy. I asked how they tested it and he said they normally drive it at-least 4 or 5 miles and take the data from the computer that tracked it and plug it in and send it off to Ford Motor Company to have as a record.

Taking a look at the invoice my mileage when I arrived was 84,570 and when I went out to my car after being given a number for customer service and told they couldn t do anything else for me, my car mileage was 84.571. They drove it for one mile to test the clutch shudder.

On my own I went ahead and schedule another appointment for July 7th at Al Packers Ford in White Marsh. I drive all the way there which is about a 30 minute drive for me and I get there and I pull into the service center and put my car in park and my check engine light comes on telling me my Transmission Fault and that I need to seek service now.

So what Plaza ford told me was my clutch shudder was nowhere near being at 250, but add an extra 15 miles to it and all of sudden it s bad enough to send my check engine light on and give me a transmission fault warning. That is absolutely an outlandish claim for it to be 80 and then not even a day later go from not bad enough to now I have to seek service for it.

I am utterly disgusted with the way I was treated. The way they lacked professionalism towards me. I am never returning to Plaza Ford for any of my service or dealership needs again. I will tell my family and friends the same. Paul is a joke of a manager and could care less about the safety of people s vehicles. The fact that I drove only 15 more miles after I was told the clutch shudder was nowhere near 250 and I arrive at the other dealership and my check engine comes on is ridiculous. If the technicians didn t want to do the work then tell me that, so that I can take my car elsewhere and have things taken care of. I shouldn t have had to have dealt with this outlandish behavior and treatment at all. What an absolute nightmare of a service center and garbage customer service.