Art Encarnacion

Review of Toyota of Alvin

Let me start off by saying that my experience with...

Let me start off by saying that my experience with Toyota of Alvin was nothing short of EXCELLENCE.
As your average every day consumer the thought of setting foot in any dealership brings up anxiety, apprehension and the dread of having to deal with overbearing Let s get the deal done salesmen.
My salesman was Lee Ward. Lee, was very respectful, professional and personable from the very start. The experience with Lee was like no other in the fact that he let me browse the different Tundras at my own pace and was there with me throughout the whole process to answer any questions. Let me also say that it was a HOT 95 degrees with 90% humidity Texas afternoon and Lee was by my side sweating like a pig in a BBQ joint. I test drove several Tundra s on day one without coming to a decision. Lee was not at all, let me reiterate Lee was NOT at all pushy about getting a sale done on day one and respectfully gave me his business card and told me that I could call or text him with any questions. Of course I went home and did my due diligence in researching several dealerships in the surrounding Houston area for a better deal. After placing several calls and speaking with other salesmen the anxiety once again arose in my gut & I just said NO!
I gave Lee a call on day 2 and told him I d like to see more Tundra s & he was there waiting with a cold bottle of water ready to put up with my obsessive questions in the Texas heat.
I ended up getting a 2019 Toyota Tundra Platinum edition at a price that I couldn t pass up.

If I could reach out to the powers at be I would ask them to elevate Lee Ward to a position of Leadership because he exudes qualities of a true leader. I want to give Lee Ward mega KUDOS for my experience with Toyota of Alvin.

Lee Ward defines what the Toyota Experience is all about > EXCELLENCE!!!

Sincerely,

Art