The dealer run my credit check and didn't provide ...

The dealer run my credit check and didn't provide me a paper showing credit core and orally told me a fake credit score which is low. I tried to dispute this improper credit application process with their finance office half month later when it gave me some hard inquiries and the lady is very rude too and refuse to recall this credit check. (I've spoken with their general manager Patrick, he is very responsible, he carefully review and understand my request and try to provide the right service and answer to address the issue.)