Booked rooms fifty days in advance, confirmed the ...

Booked rooms fifty days in advance, confirmed the week before, arrived and desk staff acted like they had no idea what was going on. It was like they were getting us there for one rate and then were trying to up-sell a new check in rate. It was disappointing, as we were there for a family event and so they us had us. Breakfast prices, while not really the issue, were high for the quality and convenience. 15-20 a head. I d go elsewhere or make sure everything is in writing.