We just returned from our trip to New Orleans and ...

We just returned from our trip to New Orleans and stayed at the JW Marriott, just like last year. However the experience was not a good one. We smelled marijuana through the vents when they turned on and my iPhone was stolen by an employee right out of my room. You would think staying at a higher end place and paying double to stay there than a regular hotel, that things like this wouldn't happen. We informed them of the issue and they did not compensate us at all. We even tried to stay another day due to our entire last day dealing with my cell phone issue, and they wouldn't even discount one night, they still wanted to charge us $250. No one apologized what so ever nor did anything to try and help us or compensate us. All they said is that a claim would be opened. Just terrible customer service! The hotel itself is nice and in a good location which is close to everything, but you are not safe in this hotel. Please make sure to lock everything up in the safe is staying here. Corporate will be told about this and we will never be staying here again.