Phil L.

Review of Canyon Bicycles GmbH

I ordered my first MTB from Canyon in mid-June. Th...

I ordered my first MTB from Canyon in mid-June. The bike was delivered within two weeks. I was extremely satisfied and enthusiastic about the top quality! I then ordered some accessories from Canyon. Unfortunately, the delivery was delayed by a total of four weeks, which I was still able to partially understand due to Corona. I sent one of the accessories back. That was six weeks ago - I am waiting to this day for the refund of the purchase price paid in advance! I have already contacted the Service Center several times by e-mail, and I was always put off (the returned goods still have to be checked, there was an error in the booking system, etc.). I didn't think that I would have to run for my money with a manufacturer like Canyon ... What a shame, Canyon! Never again!