Complete letdown...

Complete letdown...

We booked a tour of the property in March 2017. The new Grand on Peak 8 is beautiful. I was not traveling with my wife so I had no intention of spending over $50K without speaking with her first.

We (there were two of us) purchased a vacation voucher package for $995 which gave us two nights each the following year and a few other things - we wanted to stay at peak 8 but instead settled for Peak 7's Grand Lodge. We made it VERY CLEAR that we wouldn't purchase the package unless we could get one of these two resorts.

Of course communication was HORRIBLE - customer service kept calling several weeks before to confirm our reservation at the so so Grand Timber Lodge. NOPE. We emailed, called and clarified every single time they called and it was still messed up when we got there. Breckenridge Grand Vacations was not willing to do anything about it. Nothing.

With this package, we had to do another tour and the same result. I didn't have my wife with me and had no intention of spending that much money without having her there. Their entire sales pitch is very pushy - fine if you are buying a sandwich but not if you are spending this much money. He only spoke about himself - I gave him several buying "hints" or hot buttons that would have had me more interested but he was too busy talking about how much money he donates and how generous he is to even listen to what I was saying. I asked for pricing to be held until I could speak it over with my wife. Our host insulted me saying "I thought you cold make a decision" and was extremely rude. I told him I was offended and that ended our visit.

We will be headed back to Breckenridge like we do twice a year but will NEVER work with BGV again.