Glenda Walton

Review of Pilcher Ambulance

After I called 911, the Fire Dept responded and c...

After I called 911, the Fire Dept responded and completed an ALS assessment on my 90 year old husband. His heart was normal and he was suffering from dehydration and generalized weakness. (He had fallen.). Pilcher's Ambulance arrived and transported my husband to the hospital. They did not start an IV as would be Protocol for dehydration BUT did attach a heart monitor, copying what the Fire Dept Rescue had done with normal results. They billed the run as ALS because of the monitor. Having been a Paramedic and COO of a very large ambulance company, I feel this should have been a Basic Life Support transport since they didn't start an IV.

The crew on the ambulance couldn't have been nicer but when I called the office to question my large Co-pay, the gentleman couldn't have been ruder or more condescending.

I found that the ambulance company wasn't a preferred provider. As the only ambulance company in Dothan, they are costing patients more out of pocket expense than necessary if they would only apply for credentalialing with all insurance companies.

I am very unhappy with the business policies and practices of this company.