Walking into a the nicely decorated lobby is misle...

Walking into a the nicely decorated lobby is misleading. It goes downhill from there. We had no hot water for 5 hours. Then we found a dirty man's sock in our bed. Took an hour to get new sheets. The front desk staff does not answer the phone. It was one fiasco after another. The water park was okay but don't stay at this hotel. It is so poorly mismanaged that it is ridiculous.