Hassan Rasmi

Review of Consulate General of Canada in...

I received a call from this office to get "help" w...

I received a call from this office to get "help" with a situation for which Service Canada referred me. The lady who called me was incredibly, INCREDIBLY rude. She literally said "this sounds like bad planning to me. Our office doesn't help with bad planning" when I was describing a situation that has been making me horribly stressed since my arrival to the US.

I don't care what your personal opinions are keep them to yourself. I'm not calling to get personal, condescending, or disrespectful opinions about my situation. If my situation doesn't apply, that rude lady could have just said that. She would have still reached the same conclusion (i.e., denying me help); she just wouldn't have been so crass and ill-mannered.

For context, I was REFERRED to her from her own office I didn't even call her! I was trying to get my passport updated from the US. But, because it's my only form of identification that I can use here at basic places like banks, DMV, and because I'll otherwise have to send it to Canada if I want to update it outside of the Consulate, I was referred to the Consulate FROM Service Canada to change it from the US instead. It takes 20 business days at least, without shipping each way, for me to receive my new passport. That means I won't be able to have the only form of identification I've been asked to provide at the US for at least 22+ days.

Oh, and her other advice: fly to Canada and update it from there.

Embarrassing and incompetent.