I do not get it?! I call to order parts. When the ...

I do not get it?! I call to order parts. When the receptionist answers, everytime, I get placed on hold before I get to say a word. Then after waiting on hold to boring music, the reception gets back on the call, I ask to speak to parts and is told 'my parts guys are busy at the moment, can I take your number and have them call you back'. I never get a call back. This us why I just order stuff online. I try supporting local business but the service suck. Sorry, hire people to respond to the phone calls or have people available to service your potential customers. You have lost credibility with me and my business.