Lise Cook

Review of Embassy Suites Little Rock

Checked in, room smelled like smoke even though it...

Checked in, room smelled like smoke even though it was a no smoking room, and then went to work meetings and dinner. Came back exhausted. Got dressed for bed, pulled back cover to tiny blood splatters on the sheets. Called and asked to change rooms. Told there weren't any others, but would send up someone to change the sheets. So, I redressed and pulled sheets off to discover a LARGE blood stain at the head of the mattress and on the dust ruffle. Young man came with sheets, saw additional blood and said he thought there was another room. He brought keys to the new room. At 11:00pm instead of sleeping, I'm moving rooms. The next morning I'm up early, go to make coffee with the in room pot, it is broken and coffee goes all over the cabinet. Fortunately, my phone was not ruined. The first night I slept ok, probably due to exhaustion. After the second day of meetings, I get in, set thermostat, go to bed but wake up later to discover the air doesn't cool. When I checked out I told the front desk and their answer was, we are being renovated on Monday. That really didn't help me. They said they couldn't refund my company for the nearly $300 spent on two horror-ible nights at their hotel. I have emailed and completed surveys. The most they are willing to offer is points on my honors program. Actually, not so sure I'll be using it much any more. :(