Things started off well. This Hotel is in a prime ...

Things started off well. This Hotel is in a prime location walkable conveniently located in Covent Garden, next to theatres, restaurants and tours. The down side was there was scaffolding all over the exterior which left something to be desired for the curb appeal. The doormen were slow to assist with doors and bags. The kicker is after a long day if travel and sightseeing we retired to our room to unwind and get some rest when I was surprised to see a mouse run across the room. Just to be sure I wasnt imagining it I shook the curtain and sure enough he ran back and scurried under the bed. We alerted management you responded promptly offered to help us pack and moved us to another room. No upgrade was offered not even a complementary room service or breakfast. No one ever followed up either to even see how we were. The new room had an inoperable phone and the Handy phone which is like an smartphone for the room was also not working. When we notified the desk again no promptness or accomodations were offered. While the hotel was beautiful and in a great location it still left some aspects to be desired. Also, The pool was part fitness center that was open to public so it really wasn't a relaxing spot.