We stay at Kalahari often with the family and alwa...

We stay at Kalahari often with the family and always have a great time except this last stay a few days ago... we booked 2 nights which came out to a few dollars shy of 700 after resort fees and tax and then a few days before we actually arrived we got an email with a "beat the clock" special they were running which was about a 100 dollars cheaper for the friday night and also included theme park passes and a 50 dollar game card (that we were unaware of until we got home after the stay)... when asking about crediting the 100ish back to us the lady at the desk kept saying it was already done trying to avoid the concerns i had... once got home amd really had a chance to log into my bank account and check the payments its quite obvious we paid full price for our stay and never got the deal that we were told we got.... also once we got home is when we noticed that the 50 dollar game credit was apart of the package which we never got either.... coming from a family who usually goes to the dells 4 times a year and according to last years bank statements spent close to 8k up there last year i would think we would be a family that they wouldnt want to lose but ive tried calling and speaking numerous people only to get nowhere so i guess that isnt the case.... also during our stay my wife and kid developed rashes on their stomach and legs im not sure if this has something to do with bed bugs or over chlorinating the pools but also another big negative to our usually nice time up there....