Pretty bad management. I got a room with smoke sme...

Pretty bad management. I got a room with smoke smell, asked for a different room, and was told nothing is available. Then I asked to switch to a different Hilton, and they are able to find a different room for me. It s not a cheap local hotel. I can not believe this is how you manage the brand, and you can even try coming back to me without a solution. Your customers can easily just go to another one of the hundreds hotels in Miami without sacrificing their health while paying you thousands of dollars.