Neil Satra

Review of Pyramids Park Intercontinental...

Terrible hotel, we had to insist on our travel age...

Terrible hotel, we had to insist on our travel agent to move us to a different hotel. The place is designed to look good in photos but falls apart when you touch anything. Ancient infrastructure and apathetic service. After we raised a fuss about how our holiday was off to a terrible start, the manager arrived and laughed at our situation and implied that it didn't matter what we think because they're fully booked by package tour companies wherein it doesn't really matter what the individual guests think.

Flushes don't work, keys don't work after multiple replacements (they offered us a replacement room, not only did our keys not work, neither did their master key!), obviously kettles and fridges don't work, there are no plug points available, there are exposed wires everywhere, and rooms are not set up according to the way you booked them when you arrive.

In short, this place is a terrible holiday at best and a safety accident waiting to happen at worst.