I have stayed here quite a few times in the past y...

I have stayed here quite a few times in the past year. This hotel has never impressed me, and usually provides a very average or even disappointing experience. The hotel itself is nice but the services and benefits for platinum members, or at least for me, have been poor. The upgrades have never been even a basic suite, and the one time I asked them about it their response was they have no control of the suites, those are controlled by the casino. I never bothered to ask again and I just expect poor upgrades and services when I stay there. When I specifically request for a quiet room away from elevators, they often miss it and still place me right next to elevators where it's very noisey. I'm not a huge gambler but I stay there because I do play at the casino all night, usually losing up to a thousand, and sleep during the day. The hotel is a disappointment and SPG/Marriott would appear to be poor programs if just based on experience with this hotel. I only stay there because it's the only casino hotel in Burnaby and I do enjoy gambling and I visit Burnaby a lot. However I've spent enough at that casino and will likely never go again considering the poor hotel experience.