Jill Harvey

Review of Embassy Suites - Vanderbilt

Hotel is beautiful and very clean! But we had seve...

Hotel is beautiful and very clean! But we had several issues. Ice machine was not working at all and was not fixed until next morning, mini fridge iced over and barely cool, cards did not work upon entry, had to wait in room 30 minutes for management to fix, employee had to grant access to parking due to card problem, complementary breakfast is only complementary to 2 per room, $5 extra per person but we were not told this anytime during booking or check-in. We were told while in line with one plate of food in hand. Had to leave front of line to go to desk and pay $5 for a ticket and jump back into the back of the line where we had to wait 15 minutes to get back to the front. First plate of food was cold when we were finally able to eat, and had to go back to get condiments. Hot tub not accessible due to high quantity of people for such a small tub.