WHATEVER YOU DO DO NOT BUY ANY GOOGLE PRODUCTS THE...

WHATEVER YOU DO DO NOT BUY ANY GOOGLE PRODUCTS THEY DO NOT STAND BEHIND THEIR PRODUCTS! YOU ARE BETTER OFF GOING TO THE APPLE STORE!! I bought the pixelbook and pen and both broke within the first two months. The tip of the pen broke off the second time I used it. Some of the keys on the pixelbook quit working at the beginning of August so I did all of the troubleshooting over the phone and nothing worked so I contacted the warranty department and a month later I am receiving the same request for information I send them a month ago and still no resolution. Also I did by it from Best Buy which is an authorized retailer. See timeline below. FYI I have the original receipt, all original packaging and sent them pictures and videos of the problem. I even sent a picture of the case I kept the pen it to prove it was properly stored.

Timeline:
6/3/18-Purchased Pixelbook & Pixelbook Pen at Best Buy
6/29/18-Tip of the pen broke off while I was on vacation
8/2/18- The M, comma and forward slash keys quit working
8/12/18-Went to Best Buy and they said that nothing could be done and to contact Google directly.
8/14/18- I finally found a number for Pixelbook Warranty and Henry called me and we troubleshooted and nothing worked so he said he would forward it on and I would receive an email which I received that afternoon but couldn't respond until I was at a computer.
8/15/18- I responded with all of the information they requested with the pictures they requested & never heard back.
8/16/18-Emailed requesting an update & received no response
8/20/18-Emailed requesting an update & received no response
8/21/18-Emailed requesting an update & received a response from Jeremy a Pixelbook Support Supervisor saying they received everything and have escalated everything to their Tier 2 team and please send a good contact number and time to call.
8/22/18- Responded to Jeremy with my phone number (even though it was already in the 8/15 email) and told him to call me at any time as I need resolution to this. NEVER GOT A CALL.
8/23/18-Emailed requesting an update & received no response
8/28/18-Emailed requesting an update & received no response
8/29/18-Emailed requesting an update & received no response
9/4/18- Henry (the first guy I talked to) calls and says that he is sending me instructions to try and power wash it. I asked Henry how long it would take to hear back after trying it and he said 3-4 hours. I do the power wash and that doesn't work so I email Henry to let him know and attach a video showing that it didn't resolve the problem and letting him know that the only difference now is the right control key also quit working.
9/5/18-Emailed requesting an update & received no response
9/6/18-Emailed requesting an update & received no response
9/7/18-Emailed requesting an update & received no response
9/10/18- Call the original number from day one to try and speak to a manager and told that he is not there. I asked for his name and was told it was Jeremy who is the one that said he would call me and never did. I was also told that my case had been escalated to their Tier 2 support team just last week which is the same thing I was told on 8/15/18. I requested that Jeremy contact me within 24 hours to discuss the situation and heard nothing.
9/12/18- Receive the EXACT SAME EMAIL REQUESTING THE EXACT SAME INFORMATION THAT I SENT ON 8/15/18 & I responded that I had already sent it so why do I need to send it again & haven't heard back. I will post an update if I ever get a resolution.