Mariah Buck

Review of Alan Webb Mazda

Never taking my car to this dealership again. I ha...

Never taking my car to this dealership again. I had to schedule an appointment 3 weeks before at 8am because they had no other openings which I was fine with. mind you I live and hour and a half away so I had to leave my house at 6:30am to drop off my vehicle because my car kept popping a code up (PO302). so I showed up at 8am and they were kind enough to give me a lyft to my friends house. Several hours (4) went by with no calls or texts about my car. I was wondering when they d call me and tell me about my car because its only supposed to be a one hour diagnostic. So I called an asked about my car and the lady upfront who answered the call was very rude and not helpful, wouldn t tell me anything about my car because it wasn t her job. so I got irritated and took an Uber there. Once I got there the lady I had spoke with on the phone kept arguing with me that there was nothing she could do. I had dropped it off with a different lady this morning she had went on lunch without calling or texting me about my car and I felt that was a wrong way to handle your responsibilities as a front desk lady so I got irritated and waited for her to be off her lunch for another hour. So I ve waited for 5 hours to see what s up with my car. Once she got back from lunch she went to go look at the computer to check out my car and they haven t even started! When I was the first car to be there. So I asked her why did I have to be here at 8am in the morning for you to now start my car at 2 o clock? She had no response. So I waited there for another 2 hours to make sure they d actually check out my car. After the 7 hours in total, when it was only supposed to take and hour and 45 mins at most to tell me a list of things that needed to be fixed instead of the one thing I needed to be answered. That whole day wasted with no real answer to why the code keep popping up. Ridiculous! #karenmode