Grace Hoffman

Review of Cook Residential

We were told hours before closing that they would ...

We were told hours before closing that they would come back and fix our shutters the following week. We were told they dont like to close on a house with a open punch list but that their boss said it was ok this time. They came back out and replaced the shutters on the top floor of our home but not the bottom. We talked to the build lead (Adam) he said that the others were ordered they just hadnt arrived yet. Weeks went by, and we noticed the same shutters had been placed on a house they were building on our street. We contacted them and said hey we noticed you guys got the shutters in for the house that you are building right now, have you got the ones in for ours? At this time they informed us that Adam was no longer with the company and that they would not be replacing anymore of our shutters. Now we have shutters on the top level of our house that are primed but not painted, and shutters on the bottom that are damaged. They told us that if we wanted it fixed we have to file a warenty claim. Please do not buy a home from this company. They do not care about custumer satisfaction and are very unprofessional.