My recent stay was good until the first morning my...

My recent stay was good until the first morning my friend woke up with bed bug bites. I told the hotel and they said they would do an Eco Lab test overnight and let me know the results. The manager told me the results showed no sign of bed bugs. I asked if there was anything he could do because we had proof he was bitten at the hotel with pictures and he told me the only thing he could do was check the room again. What good will that do?! He told me to have a good day and hung up. If you want bed bugs, I suggest saving $300+ dollars a night and staying in a hotel that is known to deliver what you pay for. Yes, this is probably not common in a hotel of this quality but I expected better customer service than what I was provided. My stays at the Hyatt will be turned over to a hotel with better customer service.