Walter Stiehm

Review of Krispy Kreme Doughnut Corporat...

I bought 4 dozen donuts this morning in Hickory, N...

I bought 4 dozen donuts this morning in Hickory, NC (2 dozen assorted and 2 dozen glazed) with 96 oz coffee to give to my work crews at three locations. When I went to give them out, I discovered Krispy Kreme gave me 1 dozen assorted and 3 dozen glazed. I called to complain and they said I had to bring the donuts back to exchange if I wanted what I ordered. I'm angry because now the donuts are for lunch and I had to drive across town an extra time. These guys dont want donuts for lunch.
I was so irritated that I had to take the donuts back for an exchange, I just told the manager I didnt even want the donuts. They could just keep them and give me back my money. I mean, who wants donuts for lunch. They're so damn worried about getting back their donuts for a one-for-one exchange, they can just keep em. I'll get donuts from the grocery store. Maybe they can get my order right. I've been buying a lot of donuts, six dozen in just this past week, plus the 96 oz coffees. I'm done. I wont be back. Get all damn cheap with me and want their donuts back for an exchange when they screwed up the order! They could have apologized and said, hey just keep the wrong ones and when you come back we'll give you the extra assorted dozen you already paid for. That would have gotten me back to buy more donuts. Instead, they wanted their damn donuts back and I had to drive back across town.
That's three work crews that wont be getting anymore Krispy Kreme donuts. Plus, I'm going to tell everyone I know how damn cheap Krispy Kreme is. Wanting their damn donuts back! I suppose they needed em so they could resell them to some gas station. Learn some customer service! They messed up my order, gave me the wrong donuts, then made it my responsibility to drive all the way back across town so they could make a one-for-one swap. That is wrong on so many levels. Yes, I believe I'll take my business elsewhere.