B W

Review of Navias

I received a letter saying the HRA plan I had fro...

I received a letter saying the HRA plan I had from a former employer had been acquired by Navia Benefit Solutions when they bought or merged with the (completely useless) local HRA bank my employer dealt with. Since I no longer have this plan, I was concerned as to why they were sending me letters. The first person was polite enough but couldn't tell me anything, so they connected me with an "HRA Specialist" who could only tell me what the "plan" stated. I said I don't have that employer or insurance, so can I claim these funds? They just repeated the same statement about this is the plan over and over, it was worse than dealing with an Indian call center. At least when you call the Indians, they have more than one statement they read over and over.

I have to assume that this is something that's going to come back to bite me in the future, so I'm keeping track of what they send me and what their responses are when I ask why are you sending me stuff.