Having a family member incarcerated here really ma...

Having a family member incarcerated here really makes me angry at the lack of professionalism. When he was first transferred he was basically lost for a day as no one could tell me where he was. Once I knew he was there the phone time was difficult to purchase as one of the many rude operators gave me the wrong company entirely. Visitation is in a cramped room with several broken monitors which is not reassuring in respect to the conditions in the prison. Over all they give off the impression that 1 in 20 people care, the others couldn't care less.