They told me to make an appointment versus walk-in...

They told me to make an appointment versus walk-in, otherwise I'd be waiting 1.5 to 2 hours. I made an appointment, showed up right on time, and waited just under 2 hours for my car to even get into one of the bays. Total wait time to do an oil change and multi-point inspection was 3 hours 41 minutes - I'd be accepting of that for a walk-in appointment, but not for a scheduled one.