I made reservations on 8/10/2013 at 6:30pm online ...

I made reservations on 8/10/2013 at 6:30pm online for me and my fiance to have dinner, when we got we got seated in the middle row in front of the three booths which were occupied at 6:35pm we got offered tap water or sparkling, we chose sparkling because the way the guy with glasses made it sound like the tap is disgusting in pittsford. now at this point the waitress continued to walk past us to the tables behind us and waiters and waitresses were standing around not doing anything, so 25mins later we have yet to have a waitress approach us and ask if we were ready to order at that point I was furious and called a waitress and asked how much longer do we have to wait to have a waiter or waitress take our order mind you the restaurant was not busy the bar was busier and everyone had a drink in their hand. A waiter approach me at the table apologized and said i don't have to pay for the sparkling water if i want to leave. I was suggested this place by a good friend of mine who owns hotels in rochester and I flew in to visit friends and watch the PGA tour. I own my own business and never in my life have I seen the worst customer service and wait staff. Never again and trust me many of my friends who work in the food industry and critics that I know in New York City will get a phone call. We did go to Pomodoros and that place was five stars all around. Someone missed out on a good tip!!!!