Melissa Gottschalk Review of Ashland Family Ymca
Billing issues: I received help from DHS to pay fo...
Billing issues: I received help from DHS to pay for 2 of my children's summer camps. Shirley, who is in the billing department, wrote me an email letting me know that I have a balance of $337 for the summer camps, saying that the state will only pay for the days in which the children were at camp, with no breakdown of the charges. The following day, Shirley wrote me an email letting me know that the charges were even higher, to the sum of $440 +, with no breakdown of the bill. I let the YMCA know that there were 3 occurrences in which I went to pick up my children & they hadn't had them checked as attending for the day & perhaps there are more than the 3 I caught. Upon contacting the state, I learned that DHS does indeed cover up to 5 absent days per child/month & that YMCA receives a discounted rate when the state pays, hence they would make more $ off of billing me. I left a message with Shirley's boss last week, & as of 3 business days later, heard nothing back.
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