Cassie Lapp

Review of Rob Sight Ford Lincoln

Worst customer service in the service department e...

Worst customer service in the service department ever. Made an appointment for 8am to have a problem with my vehicle diagnosed. Was told it would take an hour to an hour and a half. Two hours in I go to check on my vehicle only to find out they haven't even started yet. Nobody even bothered to update me. All I got from the service person was excuses for why they were so far behind. It was going to be another hour or 2 before they would have finished. Took my car and left.