My hotel stay was fine, except the AC was inconsis...

My hotel stay was fine, except the AC was inconsistently working, the shower head was very weak, and we stood in 4 of water while we showered because the water was not draining properly. Also, the customer service after my stay was terrible. Over the course of 3 phone call attempts I was transferred 10 times between different departments and waited about 45 minutes before someone actually helped me with the credit card issue I was trying to resolve. My family has been staying here for 30 years and we were overall disappointed with how our last stay was.