Very Disappointing Lost - Loyal Customer Lost

Very Disappointing Lost - Loyal Customer Lost
We ve been going to this restaurant for a few years now and whenever we are in York it s always our first choice. So we booked a table for sat night, and made it early 6.00pm to insure we had good seats, beat the rush and enjoy a nice seafood meal.
Well this is what happened: We arrived at 6pm and there were probably 5/6 tables with people on them. We said we had a reservation and were taken through the restaurant past the kitchen down two flights of stairs past the toilets to a room in the basement with no windows, staff or anyone in there. I looked at the waitress and said I don t think so what on earth is this.
We went back to the reception and they decided to walk us through the restaurant, up some stairs to a separate part of the restaurant were there was a 40th birthday party, we had a table in the corner at the end of the birthday table. What could we do it was raining hard outside and all the best restaurants were fully booked.

The mussels I had, most off them were closed and the others were tiny and runny, no garnish no wedge of lemon, wife s calamari was soggy.
Main course, I had a bland seafood stew, and the Seaford did not taste fresh, and the garlic bread was soggy, once again no seasoning, garnish or lemon wedge. (I have never been to a Seaford restaurant with no Lemon or garnish) My wife had sea food pasta, bland, bland no lemon or seasoning.
By now we had just had enough and wanted to get out. O and by the way the restaurant was still half empty when we left so why they couldn t of gave us a table in the main restaurant I don t know. What a shame we loved this restaurant and always recommend it. To conclude it s over priced very poor sea ford, and a restaurant that s lost its mojo and probably a lot of customers too, it was like the chef had gone sick and the dishwashers were taking service. The restaurant has my phone number from the reservation if they wish to contact me.
The only reason it gets 1 Star is for the waitress, i felt sorry for her

We returned to this restaurant after a year to see if it could redeem itself on Sunday 26th November 2017. The answer was NO, service had got worse and the food was a very moderate average. When our main coarse came out was wrong so we sent it back, 5 minutes later, wrong again so the waitress checked our order and we were right it was still wrong, third time hooray it was right, terrible service there was only 5 covers and all of them were complaining, so we paid the bill and left and had desert somewhere else.

Shame that s the last time we will go back and it used to be our favourite restaurant in York