If I could give 0 stars I would. The guest service...

If I could give 0 stars I would. The guest services is horrid...the place lacks maintenance and updates. I checked in on a Monday night and went shopping, came back about 8 and my mini bar was warm and had a terrible smell. I requested to have a new one put in and they tried bringing up a huge take space fridge. They finally agreed to move my room but then tried taking me from the 14th floor with a view to the 9th, after a battle I finally got a room on the 14th floor, all the while listening to others complain about them nit answering the phone, no one bringing up items that were requested (also an issue I had) . The third night of my stay the power went out around 12. When coming out the room there was a nasty garbage gas smell, once getting downstairs myself and about 18 other guest complained of the smell..alarms going off and we're treated like crap. We were told there is no Natraul gas lines on the 14th floor so it couldn't be gas, we then explained it could be methane and asked for it to be checked. They had no maintenance man and didn't expect him for an hour, a gentlemen called the fire department for safety purposes. After calling we were treated terrible, they were upset saying we made false claims. We stayed without air or electric till 3 am. The next morning the manager Raoul was extremely rude saying it was a city outage (all surrounding areas had electric as well as the street lights) refused to credit even a half of night. This hotel has the worst customer service of any hotel, the maintenance isn't handled properly and they've no emergency protacals. Even after every to was willing to try again, however after my review they lashed out on social media calling me drama. Tried to flip the situation as if they took care of us. If you're looking for something close to shopping and great service with the shuttle service, it's perfect just avoid staff. Except Darlene she was AMAZING.