I've placed several orders since purchasing my BMW...

I've placed several orders since purchasing my BMW last summer. I've been happy with the service, parts, and shipping. Until this last order. I ordered shocks and struts, and all the associated hardware (PLUS - they offer all of the above in an easy-to-order SKU). The parts arrived last Tuesday, and I quickly did an inventory against the packing list and the order sheet. Everything looked good. Then Friday, we put the car on the lift, tore everything apart, and put it back together. Well, almost. Turns out the two front struts, with different part numbers on the box, were the same part inside. Ooops. So, I contacted FCP. Unfortunately, it was past the Friday office hours. So I sent a message via the website. I got a reply from Patrick on Saturday, explaining that he could get a replacement out on Monday for Tuesday delivery. Okay. I understood based on operating hours that Tuesday is my earliest bet, and accepted that. All the while, my car is taking up my friend's only lift. Patrick sends a follow-up on Monday confirming he's placed my order, and I will have it today (Tuesday.) Now I receive an email that it is shipping today!! So, I contact FCP. They don't have any idea why it didn't ship. Worse, they made no attempt to accommodate or offer any remuneration for the delay. So, I hope it comes tomorrow. Moral: Don't order if you are truly in a rush for something