Brian Stewart

Review of Conrad New York

I have never been treated so poorly as I was at th...

I have never been treated so poorly as I was at this hotel. I tried using their in-house dry cleaning service for a suit jacket and two dress shirts. I left it in the hotel-provided bag inside the door of my room when I left for the day and it somehow disappeared, never to be seen again. The staff I spoke to before checking out of the hotel indicated that it would all be taken care of, but it has now been months and I've received nothing but a run-around (after repeated phone calls by me with no return calls). They even went so far as to indicate that I was lying. The jacket was especially important to me as I wore it on my wedding day. I travel to NY frequently on business and pleasure and will never stay here again.