Dylan Bryan

Review of Champion Jeep

I was very disappointed by the deceptive measure t...

I was very disappointed by the deceptive measure that Champion used to get me in their dealership. I have been practically stalking them to test drive a vehicle and finally was told it wasn't at the dealership but another lot. they assured me that they would bring it over for me to drive the next day. I set up the time and was excited to finally be test driving this vehicle. I arrive on time and right away was asked about my trade...huh? I said that I never spoke about getting my car appraised and my purpose was to test drive the car. He disappeared and came back with Pat, the Used Car Manager. Pat told me that he didn't ask for the car to be brought because it was indicated that I wanted to stay around a $200 payment and that wasn't possible with a $20k vehicle. I was stunned. I told him that I didn't get into all my specifics with the receptionist, that I was annoyed, and not interested in their deceptive practices to get me in with a lie when they knew I was there. I had planned on paying cash for half the vehicle so I was aware the cost and payment. Shame on Pat! Don't tell the customer they can't afford something when you haven't even heard anything about them yet.

it really didn't matter what was said after that because that was my reason for coming in. Not to talk about trading in or anything else. I was lied to and deceived about coming in to test drive this vehicle and Pat even stated that he didn't bother bringing it because basically I couldn't afford it because I wanted to stay around a $200 payment. I am not dumb and planned on putting up to $10,000 down on the vehicle.

Disappointing to say the least. I would suggest that you assume nothing and just ask the person so that transparency is key. Otherwise, your company looks very deceptive as I was very clear.

Thank you for listening.

Heida Meister