The buying experience with Jorge Matos went smooth...

The buying experience with Jorge Matos went smoothly and easily. He seemed honest, listened to complaints, and answered questions.

The experience with the service department has hardly been pleasant. The office for the service department makes no sense. There's no one to greet you or tell you who can help you. There are desks with people sitting in them, backs towards the door you just walked in. No one looks up or asks how they can help you. It is unlcear who these people at the desks are, what they do, if it's okay to interrupt them or not, and if they're even the right person to talk to. After some time of standing around, someone will hopefully finally ask you if you need help. Whether this point of communication is pleasant or not likely depends on your issue and situation. In my case, it seemed like every person I talked to on the phone or in person was saying something different and resulted in a wasted trip to the dealership.

I had set up an appointment. Called the morning of the appointment to confirm it. The service person on the phone tells me there wasn't an appointment set. I explained my problem and asked if I needed to set another appointment for it. He said I didn't need to and that I could just drop it off anytime in the day. Then I arrive at the service office later, hardly greeted with any form of customer service, and the person I set up an appointment with from the beginning says that I didn't set it up. Wonderful. Really hope I never have to come back to this place again.