I am a new customer to Burpee. I placed my first o...

I am a new customer to Burpee. I placed my first order for three packs of seeds and, to the disappointment of my daughter and I, they did not arrive although the tracking info said they had been delivered. I notified Burpee and called the Post Office. It turns out the P.O. delivered my package to the wrong address and had to go retrieve it and re-deliver. By the time I got off the phone with the P.O., Burpee had already processed a replacement order for free without me even asking. I told them thanks but no thanks, the original order was on its way. I do not have the seeds yet, but 5 stars definitely on customer service alone. Mistakes and accidents can happen to anyone, any time, but it's how you handle them that matters. Excellent, fast, responsive customer service, indeed.