Dawn keeps hanging the phone up on me when asking ...

Dawn keeps hanging the phone up on me when asking how long will it be to get a loaner car. So the process so far made me miss a night of work because thats my only neans of transportation.. Transmission went out on my 2010 Dodge Journey haven't had it for 30 days.. They transporting the SUV to a transmission shop so obviously there's transmission problems so I need to get to work tonight already missed 1 night and had to pay for a tow to ABC Auto where the SUV was purchased... This is a terrible experience Im going through.Very frustrated missing monet and they want payments every other week.