Pearl Caron

Review of Manchester Grand Hyatt

We stayed here for our 50th anniversary on Valenti...

We stayed here for our 50th anniversary on Valentine's day weekend. The hotel is beautiful but the room needed a good cleaning or updating or both. We were in a bay front room on the 26th floor. The view was awesome but the maid service was lacking. The first morning she made my bed but didn't even wash the sink out or leave clean glasses. The second morning she didn't replace my empty kleenex box which had a lot of dust on it and I had to call housekeeping to get some sent to my room. (I had even left the empty box upside down on top of the container) I don't know if I would stay there again.
I was at 3 different hotels in Hawaii before coming to San Diego and every one left a nice message in our room for our Valentine's Anniversary except here. No personal messages from them and they new it was a special event for us.
This hotel needs to show a little more personal attention to there guests