I can not speak upon the dealership portion of Sky...

I can not speak upon the dealership portion of Skyline Ford, but my review is based on the service center. I took the vehicle in due to an unknown noise that keeps coming from the engine. Long story short, it took them a day to source the issue, but as it wasn't covered under warranty, we decided to just do some of the suggested maintenance due to cost. We were sent the quote and the suggested maintenance same day at end of day. We let them know what we would like done to the vehicle the next day (this only consisted of replacing pinion seals and the two front tires). It has now been over a week, we still don't have our car, and they are not done. They have made little to no attempt to keep me informed, and I'm having to hunt them down. Voicemails, emails, etc, no call back. I have to tell the receptionist how frustrated i am with their service to get a live person to receive empty promises that it will be completed by this date, only to call on that day to be told it still isn't done.

I wouldn't recommend the service center to anyone. I understand they may be extremely busy, I just wish that was communicated at the beginning, or at the very least throughout the process. Instead, I am the one reaching out to get updates on the status of our vehicle. This is our only vehicle capable of holding our entire family, as our other vehicle is a sedan. It's caused a huge burden and i cannot wait to finish this transaction to never return.