Consumer Victim

Review of KFC Corporation (U.S.)

The following review involves a KFC franchise stor...

The following review involves a KFC franchise store owned and operated by KBP Foods in Va Beach that KFC Corporate likely profits from in the form of royalties & other franchise fees. I was intentionally locked out of this open restaurant by an employee whose name tag appeared to identify him as a Team Trainer. No customers were in the store at the time. After several minutes, I began calling the store and knocking loudly on the doors and despite 3 people being on duty, nobody responded. As soon as another customer walked up, he immediately unlocked the doors, making it clear to me this was no accident. I asked to speak to someone in charge, and as the Co-manager came out of an office to my right, the cook suddenly approached the counter from my left, making me feel kind of ganged up on. I complained to the Co-manager about being locked outside for more than 10 minutes and all I got was a blank stare and no apology, as well as no explanation for why I was locked out of an opened business. I specifically asked her for a number for the franchise owner but was suspiciously given one for the Restaurant Manager, and not the actual owner KBP Foods. After filing a complaint, the Area Coach contacted me and confirmed that she believed I was locked out of the store on purpose, and that the employee that I identified as an apparent Team Trainer was no longer with the company. I believe I only visited this restaurant 4 times in 18 months and could not possibly have done anything to deserve this type of abusive mistreatment. I basically felt bullied, and could not believe it happened as I offered repeat business to this restaurant. I was advised the building was recently renovated and allegedly had only one poorly working security camera at the time, making it difficult to determine who else may have been involved, not to mention potentially risking the safety of customers & employees. As for the Co-manager, I was told she was allegedly in a walk in and did not see or hear anything. Shortly after our conversation ended, I left a voicemail for and sent a follow up text to the Area Coach, questioning how the Co-manager got back to her office from a walk in that appeared to be on the other side of the store without hearing or responding to all of the knocking that played out only moments before. I never heard from her again. I received a letter from KBP Foods, calling this a singular incident, offering me $100 in KFC gift cards. I sent an email to the executive who wrote this letter and certified mail to their CEO addressing many of these concerns, as well as stating I was offended their company valued the personal & emotional impact of this cruel & inhumane prank at $100 worth of their food, and never got any response from anyone. The only thing more disturbing than the possibility of supervisory employees conspiring to psychologically abuse an innocent consumer is what appears to be multiple attempts by various levels of corporate authority to silence or conceal the truth about this horrifying event. After 6 months of both companies ignoring multiple communications from me, I have chosen to give up my pursuit of the truth & believe KFC & KBP Foods truly don't care about what was done to me and that my rights as a consumer are irrelevant to them.