Steve Cuomo

Review of OSL.

Better train your staff to FULLY inform the custom...

Better train your staff to FULLY inform the customer not just what we want to hear. The OSL associate told me about a $40 a month Verizon plan plus a payment plan for a phone which would cost $16 a month. I even verified that it would be $56 approx. a month for my bill, since I would be switching from straight talk ($48.60 a month). He said "yeah something like that". After all the paperwork was done and i had a receipt for the sales tax that i paid, i then inquired what my monthly bill would be EXACTLY. he flips a second page over, which i never saw, and tells me it would be $80!!! I then got very upset and reversed the transaction on the spot. He never planned to inform me of a $20 a month charge for an open single line. Was i supposed to find that out when i got my bill??!!! Scam artists. Thanks for solidifying my loyalty to no-nonsense, prepaid plan Straight Talk.