I stayed at this resort in the past with no proble...

I stayed at this resort in the past with no problems at all and that is why I decided to book a room for my birthday this past weekend. When I arrived I took a shower and noticed the shower wasn t draining. The slide door to the balcony was super hard to open. My key would not unlock the pool near to the room that I upgraded to and when someone was able to open it for me The jacuzzi wasn t working I had to walk really far from my room just to get in the pool. This totally ruined my romantic birthday weekend.