Mariam Abdelmisseh Review of Laguna Cliffs Marriott Resort ...
They stole my $250 dress!!
They stole my $250 dress!!
My mother and I met booked a night at the hotel and I brought with me 2 brand new dresses (Tadashi) to return the following day. But we forgot it at the room and we called them the same day but the staff on the phone was so rude and blamed us for forgetting the dresses instead of helping us. We had to use verbal threat in order for the them to help. the following day we received a call that miraculously the dresses appeared. When we arrived, they only gave us one dress and they don t what happened to the other one. We called the Police to report the incident because obviously the housekeeper stole both dresses and was forced to return one of them. The manager, Jordan Holland, was a sad excuse for human being, rude, used offensive racial slurs and refused to cooperate. Marriott should be ashamed of hiring low lives thieves who steal from their guests!!! Also there was another incident. Our reservation included breakfast for 2 and when we checked it in, they didn t give us the breakfast coupon and charged for the breakfast and when we brought it to their attention to adjust the charges, they said that they would refund the breakfast charge but it was all lies!!!
My advice is DO NOT STAY THERE!!! They are rude and will rob you blind!!!!
I have stayed at the Hyatt and the Hilton multiple times before and never ever were we disrespected or treated like that
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