EDIT: Once I posted the review, they made every ef...

EDIT: Once I posted the review, they made every effort to reach out to me to right the situation. I did get my refund from Groupon but they offered to come out anyway at no additional cost. They had someone out 2 days later. Jason came out on time and did a thorough tune up and inspection. Their quality assurance manager even reached out after the visit to make sure everything was satisfactory. I am glad they take their business seriously and corrected the situation. I'd consider them again for future roofing and gutter needs.

I purchased a Groupon for the roof and gutter tune-up and was able to schedule easy enough - within a week of calling (8/21). I was informed I would need a second technician since I live in a row home in the city, which would require an additional fee. I agreed to pay the fee, no big deal.

The day they were supposed to come, I got a call during the service window they gave me saying they got held up on another project and were not able to do it that day. They offered to reschedule for the following Saturday (8/24). I then received a call the next day saying unfortunately they were not able to come Saturday, but they could come 9/4. I was disappointed, but that was fine. A few days before my 9/4 appointment, they called yet again saying they had to push it to 9/19. At this point I was annoyed, but really wanted the roof and gutter tune-up, so I agreed. This was the 4th time scheduling.

Finally, last night (9/9), I received a call saying that they were just too busy and were not able to perform the service or honor the Groupon. They said the additional fee has not been charged and to just request a refund from Groupon. Unfortunately, since I viewed the voucher to schedule the appointment, I now have to contact customer support at Groupon to get the refund, and they only want to offer me store credit.

I just wish they would have been upfront last month when I initially called that they were not able to do the service. Hopefully I can get my money back from Groupon. Interestingly enough, they Groupon is still available to purchase, even though they're "too busy." Maybe just for row homes in the city?