Not sure if it was a bad day or what for the Honda...

Not sure if it was a bad day or what for the Honda Faulkner Maintenance Department staff, but upon arriving at the Harrisburg location to pick up my vehicle that was serviced I wasn t expecting an extra 35 minute wait. From the start the staff in the check-in check-out office did not know where the employee who handles the paperwork for car detailing was. There were about 5 staff members in the area who could not assist us with checking out. We d also requested that a new lifetime battery be installed so it just did not seem like the Faulkner crew there wanted to take our money cause nobody was in a hurry to get us out and on our way. We had to tell one of the staff members that normally someone does a walk around your newly detailed vehicle and ask if you re satisfied or not. I don t think my wife has to tell the service personnel that it s the normal process. Anyway, maybe since that was the last detailing service on our paid plan and we might take our car business elsewhere until we feel that this particular service center personnel has had more cross training and or customer service skill training. It s not too much to ask for paying customers...