Chautauqua institution

I was very disappointed in the Chautauqua Institute. I have heard about this campus for years but this was my first time attending an event. We went to see Harry Connick Jr. and he is a fantastic entertainer. We all (10 of us) enjoyed his show. We invited my parents, who are both 88 years old to come. There were not enough shuttles to transport people from the welcome center to the amphitheater. During the concert, a storm with heavy rain, thunder and lightning started. Only 2 shuttle buses were available to transport all those people back to the welcome center. Most people walked but there was not enough street lights to see where to go and the brick street we were told to use was slippery from the rain. If you wanted a ride to the parking lot you had to stand and wait for a different shuttle. They had the welcome center closed so we couldn't use the restrooms. The lights on the exterior of the building were off making it unsafe as all those people stood in the dark waiting for transport. Also, a 4000 seat facility should have more restrooms. The line for the ladies room was terrible. It should have an entrance and an exit with more stalls, sinks and hand dryers.