I wish I was writing a positive review about their...

I wish I was writing a positive review about their service department, however like so many before me, it will not be.

A couple of weeks ago I brought my jeep in for a recall and to have a simple inspection done in order to identify any upcoming issues. I left the dealership with a knocking sound coming from under my vehicle. I brought it back to the dealership and they proceeded to quote me $1200 to fix the exhaust system. This was utterly ridiculous as the vehicle had been running perfectly fine prior to their inspection. I will not write this and claim that the exhaust was in perfect shape (I simply do not have that information) however their "inspection" failed to identify any issues with the exhaust, then it majically breaks. When confronted about the fact that it was not broken prior to attending their shop, they failed to provide an explanation or take some form of responsibility for the damages. I am a reasonable person and I would have been more than happy to have entertained going halfway on the bill with them.

I am regretful to have to write such a negative review, because I do believe there are some great employees that work hard there everyday, but their service department is in serious need of help. Due to the above, I have no choice but to strongly recommend against attending this location for mechanical work. I didn't, and now I'm paying the price, literally.